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Glossary » system administration

system administration

supporting a user community by maintaining their computer environment, by handling such items as system purchasing and installation, software configuration, network configuration, backups, server maintenance, security, troubleshooting, user training, maintaining system stability, and providing technical support for users.

System administrators are an important class of users for designers to consider. They are generally technically-savvy, but are often infrequent users of any particular software, called in to handle one-shot support activities (such as installation) or extreme problems (such as recovering lost data).