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Glossary » claims analysis

claims analysis

analyzing the relationship of design parameters to the usability of an interface. A claim is a statement that a certain aspect of a design, such as the location of a button, the interactive style of a scrollbar, or the feedback given in response to a user command, has certain psychological implications that are reflected in how capable a user is in using that design.

In claims analysis, artifacts of the user interface are listed along with their design features and all relevant positive and negative implications of each design feature are listed. This approach can help to select among alternative designs, and clarifies the questions to be analyzed through user testing by stating how the design should work as a set of well-defined claims.