How well do you know your users?

For most websites, the answer is probably "not well enough." Learn the proven methods for conducting usability research, including how to apply your findings towards measurable improvements.

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What is usability?

Here are a few starting points.

  • User-Centered Design

    User-Centered Design improves the customer experience associated with a website or application.

  • Accessibility

    Designing for diversity not only increases the number of people able to access your software or website but also increases their level of involvement with it.

  • Usability Testing

    In order to conduct a usability test, you must first identify the target audience, which will consist of one or more user groups.

  • Information Architecture

    Information architecture focuses on designing effective navigation, organization, labeling, and search systems.

From the Glossary

  • criterion testing

    user testing that measures user performance to determine whether a t…

  • usage study

    as opposed to usability testing, which typically brings people into…

  • website design

    the process of designing the content, the look and feel, the structur…

  • token-passing floor control

    (also baton-passing or chalk-passing) a means of floor control that…

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