How well do you know your users?

For most websites, the answer is probably "not well enough." Learn the proven methods for conducting usability research, including how to apply your findings towards measurable improvements.

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What is usability?

Here are a few starting points.

  • User-Centered Design

    User-Centered Design improves the customer experience associated with a website or application.

  • Accessibility

    Designing for diversity not only increases the number of people able to access your software or website but also increases their level of involvement with it.

  • Usability Testing

    In order to conduct a usability test, you must first identify the target audience, which will consist of one or more user groups.

  • Information Architecture

    Information architecture focuses on designing effective navigation, organization, labeling, and search systems.

From the Glossary

  • verification

    the process of determining that the results of a design or developmen…

  • spiral model

    a classic approach to project management. The spiral model is an iter…

  • KLM

    Keystroke Level Model. A simple GOMS technique dealing mainly with o…

  • menubar

    a row of menu items. Each menu item is a text label (or sometimes an icon…

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