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How well do you know your users?

For most websites, the answer is probably "not well enough." Learn the proven methods for conducting usability research, including how to apply your findings towards measurable improvements.

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What is usability?

Here are a few starting points.
  • User-Centered Design

    User-Centered Design improves the customer experience associated with a website or application.

  • Accessibility

    Designing for diversity not only increases the number of people able to access your software or website but also increases their level of involvement with it.

  • Usability Testing

    In order to conduct a usability test, you must first identify the target audience, which will consist of one or more user groups.

  • Information Architecture

    Information architecture focuses on designing effective navigation, organization, labeling, and search systems.

From the Glossary

  • help desk

    an organization providing user support for computer and software us…

  • garden path

    a sequence of actions a user takes that each seem to be leading to the de…

  • Thurstone scale

    a way of measuring people’s attitudes along a single dimensio…

  • proxemics

    issues dealing with spatial relationships between interface compo…

View Glossary »