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The following bibliography includes books, papers, and websites that
discuss usability in the design of websites (updated July 2000). The selection
is intended to be limited to those papers which address practical design
issues and does not include issues such as web page authoring tools or
browser innovations.
To suggest additions to this list, just enter the bibliographic entry
on our feedback form.
Abrams, D. and Baecker, R. (1997). How people use WWW bookmarks. Proceedings
of ACM CHI 97 Conference on Human Factors in Computing Systems, p.341-342.
Beam, P. and Goldsworthy, P. (1996). Technical writing on the web --
distributed SGML-based learning. ACM 14th International Conference on
Systems Documentation, p.35-41.
Bednarcyk, L.A. and Yeo, C.A. (1994). Issues and guidelines for authoring
a WWW project: the SAS experience. ACM Twelfth International Conference
on Systems Documentation, p.198-199.
Benyon, D., Stone, D., and Woodroffe, M. (1997). Experience with developing
multimedia courseware for the world wide web: the need for better tools
and clear pedagogy. International Journal of Human-Computer Studies, 47
(1), p.197-218.
Bias, Randolph G., and Deborah J. Mayhew. (1994) Cost Justifying Usability.
Academic Press.
Borges, J.A., Morales, I., and Rodriguez, N.J. (1996). Guidelines for
designing usable world wide web pages. Proceedings of ACM CHI 96 Conference
on Human Factors in Computing Systems, p.277-278.
Brinck, T., Gergle, D., and Wood, S. (2001).
Usability for the Web: Designing Web Sites that Work. Morgan Kaufmann Publishers.
Brinck, T. and Gergle, D. (1998). The design of banking websites: lessons
from iterative design. Proceedings of APCHI 98: Asia Pacific Computer
Human Interaction Conference, Kanagawa, Japan, July 1998.
Brinck, T. and Hand, A. (1999).
What do users want in an HCI website? (Download Acrobat Reader to view this PDF)
Byrne, M.D., John, B.E., Wehrle, N.S. (1999). The tangled web we wove:
a taskonomy of WWW use. Proceedings of ACM CHI 99 Conference on Human
Factors in Computing Systems.
Catledge, L.D. and Pitkow, J.E. (1995).
Characterizing browsing strategies in the world-wide web. Proceedings
of the Third International World Wide Web Conference, Darmstadt, Germany.
Charnock, E., Rada, R., Stichler, S., and Weygant, P. (1994). Task-based
method for creating usable hypertext. Interacting with Computers, 6 (3),
p.275-287.
Colbert, M., Peltason, C., Fricke, R., and Sanderson, M. (1997). The
application of process models of information seeking during conceptual
design: the case of an intranet resource for the re-use of multimedia
training material in the motor industry. Proceedings of DIS'97: Designing
Interactive Systems: Processes, Practices, Methods, & Techniques, p.73-81.
Foraker Design. Usability
First.
Dumas, Joseph S., and Janice C. Rdish. (1999). A Practical Guide to
Usability Testing. Ablex Publishing Corporation.
Erskine, L.E., Carter-Tod, D.R.N., and Burton, J.K. (1997). Dialogical
techniques for the design of web sites. International Journal of Human-Computer
Studies, 47 (1), p.169-195.
Ford, S. and Boyarski, D. (1997). Design @ Carnegie Mellon: a web story.
DIS'97: Designing Interactive Systems: Processes, Practices, Methods,
& Techniques, p.121-124
Forsythe, C., Grose, E., and Ratner, J., eds. (1997). Human Factors
and Web Development. Lawrence Erlbaum Associates.
Fuccella, J. (1997). Using user centered design methods to create and
design usable web sites. ACM 15th International Conference on Systems
Documentation, p.69-77.
Gershon, N., Czerwinski, M., Neale, W., Nielsen, J., Ragouzis, N., and
Siegel, D. (1998). Good web design: essential ingredient!. Proceedings
of ACM CHI 98 Conference on Human Factors in Computing Systems (Summary),
p.90-91.
Golovchinsky, G. (1997). Queries? Links? Is there a difference? Proceedings
of ACM CHI 97 Conference on Human Factors in Computing Systems, p.407-414.
Heller, H. and Rivers, D. (1996). Design lessons from the best of the
world wide web. Proceedings of ACM CHI 96 Conference on Human Factors
in Computing Systems (Summary), p.350-351.
Hill, W. and Terveen, L.G. (1997). Involving remote users in continuous
design of web content. Proceedings of DIS'97: Designing Interactive Systems:
Processes, Practices, Methods, & Techniques, p.137-145.
Hymes, C.M. and Olson, G.M. (1997). Quick but not so dirty web design:
applying empirical conceptual clustering techniques to organise hypertext
content. Proceedings of DIS'97: Designing Interactive Systems: Processes,
Practices, Methods, & Techniques, p.159-162.
Instone, K. Usable Web: Guide to
Web Usability.
Instone, I., Czerwinski, M., Mountford, S.J., Nielsen, J., Tognazzini,
B. (1997). Web Interfaces Live: What's Hot, What's Not? Panel in Proceedings
of ACM CHI 97 Conference on Human Factors in Computing Systems, p.103-104.
Instone, K. and Pemberton, S. (1996). HCI Issues of the World Wide Web.
Proceedings of ACM CHI 96 Conference on Human Factors in Computing Systems,
p.423.
Jansen, B.J., Spink, A., Bateman, J., and Saracevic, T. (1998). Searchers,
the subjects they search, and sufficiency: A study of a large sample of
excite searches. WebNet'98, Nov. 7-12, 1998. Orlando, Florida.
Joyce, M., Kolker, R., Moulthrop, S., Shneiderman, B., and Unsworth,
J.M. (1996). Visual metaphor and the problem of complexity in the design
of web sites: techniques for generating, recognizing and visualizing structure.
Proceedings of the Seventh ACM Conference on Hypertext, p.257.
Kantner, L. and Rosenbaum, S. (1997). Usability studies of WWW sites:
heuristic evaluation vs. laboratory testing. ACM 15th International Conference
on Systems Documentation, p.153-160.
Kotelly, C. (1997). World wide web as usability tester, collector, recruiter.
Proceedings of ACM CHI 97 Conference on Human Factors in Computing Systems
(Summary), p.285-286.
Krug, S. (2000) Don't Make Me Think!: Common Sense Approach to Web Usability.
Simon and Schuster Trade.
Larson, K. and Czerwinski, M. (1998). Web page design: implications
of memory, structure and scent for information retrieval. Proceedings
of ACM CHI 98 Conference on Human Factors in Computing Systems, p.25-32.
Laux, L.F., McNally, P.R., Paciello, M.G., and Vanderheiden, G.C. (1996).
Designing the world wide web for people with disabilities: a user centered
design approach. Panel at the Second Annual ACM Conference on Assistive
Technologies, p.94-101.
Levi, M.D. and Conrad, F.G. (1997). Usability testing of world wide
web sites: a CHI 97 workshop. ACM SIGCHI Bulletin, 9 (4), p.40-43.
Levi, M.D. and Conrad, F.G. (1997). A heuristic evaluation of a world
wide web prototype. interactions, 3(4), p.50-61.
Lynch, P. and Horton, S. Yale C/AIM Web Style Guide.
Meyer, B., Sit, R.A., Spaulding, V.A., Mead, S.E., and Walker, N. (1997).
Age group differences in world wide web navigation. Proceedings of ACM
CHI 97 Conference on Human Factors in Computing Systems (Summary), p.295-296.
Morkes, J. and Nielsen, J. (1998). Applying writing guidelines to web
pages. Proceedings of ACM CHI 98 Conference on Human Factors in Computing
Systems (Summary), p.321-322.
Morville, P. (1997). Web Design & Development '97: San Francisco, California.
ACM SIGCHI Bulletin, 29 (3), p.34-35.
Nielsen, J. useit.com: Jakob Nielsen's
Website.
Nielsen, J. (1999) Designing Web Usability: the Practice of Simplicity. New
Riders.
Ohnemus, K.R. (1997). Web style guides: who, what, where. ACM 15th International
Conference on Systems Documentation, p.189-197.
Pearrow, Mark. (2000). Web Site Usability Handbook. Charles River Media.
Ramsay, J., Barbesi, A., and Preece, J. (1998). A psychological investigation
of long retrieval times on the world wide web. Interacting with Computers,
10 (1), p.77-86.
Ratner, J., Grose, E.M., and Forsythe, C. (1996). Characterization and
assessment of HTML style guides. Proceedings of ACM CHI 96 Conference
on Human Factors in Computing Systems (Summary), p.115-116.
Rizzo, A., Marchigiani, E., and Andreadis, A. (1997). The AVANTI project:
prototyping and evaluation with a cognitive walkthrough based on Norman's
model of action. Proceedings of DIS'97: Designing Interactive Systems:
Processes, Practices, Methods, & Techniques, p.305-309.
Saito, M. and Ohmura, K. (1998). A cognitive model for searching for
ill-defined targets on the web: the relationship between search strategies
and user satisfaction. Proceedings of the 21st Annual International ACM
SIGIR Conference on Research and Development in Information Retrieval,
p. 155 - 163.
Sano, D. (1996). Designing Large-Scale Web Sites: A Visual Design Methodology.
Wiley.
Shneiderman, B. (1997). Designing information-abundant web sites: issues
and recommendations. International Journal of Human-Computer Studies,
47 (1), p.5-29.
Shubin, H. and Meehan, M.M. (1997). Navigation in web applications.
interactions, 4 (6), p.13-17.
Shum, S.B. and McKnight, C. (1997). World wide web usability: introduction
to this special issue. International Journal of Human-Computer Studies,
v.47 (1), p.1-4.
Shum, S.B. (1996). The missing link: hypermedia usability research &
the web. ACM SIGCHI Bulletin, v.28 (4), p.68-75.
Siegel, D. (1997). Secrets of Successful Web Sites: Project Management
on the World Wide Web. Hayden Books, Indianapolis.
Smith, P.A., Newman, I.A., and Parks, L.M. (1997). Virtual hierarchies
and virtual networks: some lessons from hypermedia usability research
applied to the world wide web. International Journal of Human-Computer
Studies, 47 (1), p.67-95.
Spool, J.M., Scanlon, T., Schroeder, W., and Snyder, C. (1998). Web
site usability: a Designer's Guide. User Interface Engineering.
Tauscher, L. and Greenberg, S. (1997). Revisitation patterns in world
wide web navigation. Proceedings of ACM CHI 97 Conference on Human Factors
in Computing Systems, p.399-406.
Tauscher, L. and Greenberg, S. (1997). How people revisit web pages:
empirical findings and implications for the design of history systems.
International Journal of Human-Computer Studies, 47 (1), p.97-137.
Tullis, T.S. (1998). A method for evaluating web page design concepts.
Proceedings of ACM CHI 98 Conference on Human Factors in Computing Systems
(Summary), p.323-324.
Waters, C. (1997). Universal Web Design. New Riders Publishing.
Weinman, L. (1996). Designing Web Graphics. New Riders Publishing, Indianapolis.
Zimmermann, B.B. (1997). Applying Tufte's principles of information
design to creating effective web sites. ACM 15th International Conference
on Systems Documentation, p.309-317.
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