Company Experian Cheetahmail
URL www.cheetahmail.com
Location New York, NY 10006
Usability specialist
CheetahMail, an Experian Company, is the global leader in online marketing solutions. Since 1998, CheetahMail has been helping brand leaders from all industries enhance communication with their customers through expertise, strategy and technology. CheetahMail's broad range of advanced email marketing, web site analytics and advanced campaign solutions enable marketers to develop, retain and strengthen customer relationships through highly relevant, timely and targeted communication programs.
Description
Work in a highly dynamic team environment in our Downtown Manhattan office to help to improve a large web software product enhancement program. We are in the process of releasing a new version of our flagship product and are in need of a usability specialist to work with our various internal and external clients to create a unique user experience.
Responsibilities:
- Create and maintain UI prototypes and UI specifications.
- Translate market and product requirements into first class user interface designs in the form of conceptual models, wireframes, paper prototypes, screen mockups and other specifications.
- Create and maintain the internal standards, templates and processes necessary to ensure a consistent, unified, high-quality user experience across all products in the suite.
- Plan and manage customer and usability testing, including study/test design, facilitation of actual testing and interpretation/presentation of findings into actionable results.
- Quantify benefits of recommended UI improvements to internal and external constituents.
- Translate customer requirements into business requirements documents.
Qualifications:
- Bachelor's degree required/Advanced Degree in Human Factors, Usability or related field strongly preferred.
- Human factors engineering experience required.
- 4+ years of UI Design and Usability evaluation experience.
- Demonstrated skill in conducting all feedback methodologies (e.g., usability testing, focus groups, survey design).
- Expertise in Usability Test Methods and Tools (include remote usability testing tools such as ‘Usabilityware’ or online surveying tools etc).
- Demonstrated track record of designing high quality user interfaces for enterprise software applications.
- Demonstrated skill in leading design and documenting UIs.
- Demonstrated experience with Web 2.0 related presentation technologies.
- Must have solid experience with and knowledge of web-based UIs and HTML, and be able to produce UI prototypes.
- Graphic/Visual design skills a plus.
- Demonstrated ability to work collaboratively in diverse, cross-departmental teams.
- Comfortable in front of customers.
- Demonstrated ability to work closely with engineering.
- Strong project management skills, including managing contractors, vendors, and interns.
- Excellent written and verbal communication skills.
- Entrepreneurial: flexible, optimistic, problem-solving approach to work.
- *Understanding of Agile programming environment. (a plus)
To apply
Submit resumes to jobs-it@cheetahmail.com.
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