Company Blackbaud
URL www.blackbaud.com
Location Charleston, SC or Dallas, TX
Contact Stephanie.mcdonald@blackbaud.com
Design to make a difference. Join us.
Job description
Blackbaud is the world's leading provider of software and related services specifically tailored to meet the needs of nonprofit organizations. Publicly traded on NASDAQ under the symbol BLKB, Blackbaud is a successful, growing company with more than 25 years of experience and annual revenue in excess of $192 million. The company, led by chief executive officer (and former Microsoft® executive) Marc Chardon, offers an integrated suite of nonprofit management applications built with Microsoft® technology and delivered by our professional services team.
Headquartered in Charleston, SC, Blackbaud has a team of more than 1,700 talented employees across its three global locations in positions ranging from product development, consulting, sales, and marketing to customer support, human resources, and finance. A unique blend of artist and technology enthusiast, you have a passion for how interface and interaction design can help make the world a better place. Like our customers, you see the world as it can be and use your creative, analytical, and negotiation skills to drive toward elegant solutions that help our customers fulfill their non-profit missions.
Key responsibilities
- Develop a deep understanding of our customers' business and individual needs by assisting in user research activities including persona creation, heuristic evaluation, and usability reviews.
- Work with business systems analysts to translate business requirements into highly useful and usable interfaces.
- Communicate your ideas using prototypes, wireframes, interactive mock ups, or other work products that help others understand your intended design.
- Diligently ensure that your design deliverables are well thought out, up to date, and communicated to the appropriate stakeholders.
- Work collaboratively and flexibly with colleagues in developing prototypes and charting the flow of the customer experience.
- Articulate the pros and cons of designs and support choices with clear, detailed evidence and rationale for decisions.
- Champion user needs and continually strive to improve the usability of our products while understanding business and technical constraints.
- Synthesize findings from usability evaluations to suggest improvements to the software, and/or suggest ways to capitalize on design patterns that delight our customers.
- Establish good relationships with multiple product teams; use those relationships to ensure design consistency.
- Help foster an open, creative, and productive atmosphere.
Required experience:
- Ability to share a portfolio that demonstrates how you have designed systems that accommodate complex user and business requirements
- Ability to create visually appealing interfaces that help users successfully achieve their goals
- Commitment to researching and using technology to its fullest extent to benefit our customers and further their non-profit missions
- Ability to synthesize research and requirements to create intuitive systems
- Excellent negotiation, teamwork, presentation, and problem solving skills
- Ability to identify and communicate the positive and negative aspects of designs and understand technological, time, and business trade-offs
- Familiarity with usability engineering methodologies and user-centered design principles
- Competency with design support tools such as Visio, Photoshop, Illustrator, Fireworks, HTML, Flash
- A four year degree in graphic design, human computer interaction, human factors, industrial design or equivalent, combined experience
- 2-7 years designing applications
Experience in 1 of the following areas strongly desired:
- Experience designing or developing ticketing solutions for the patron industry
- Experience with content management systems (CMS), web-based products, and/or “Software as a Service” (SaaS) products
- Experience with fundraising, eCRM, and/or email marketing
- Solid understanding of Windows design guidelines
To apply
Contact Stephanie McDonald, Senior Technical Recruiter – Human Resources Department: Stephanie.mcdonald@blackbaud.com
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