Company bestica, Inc.
URL www.bestica.com
Location Santa Clara, CA
Type Full-time
Usability superstars wanted in the Bay area!
Description
Description of function and responsibilities
Background
- Will participate in development of new usability team supporting the consumer Web site and user experience
- Will proactively participate in full product development lifecycle, from business opportunity to requirements definition, to development of best-of-breed user interface design, to ongoing monitoring and evaluation of customer satisfaction and effectiveness.
- Will develop end-to-end user experience view of our applications and Web site, from needs awareness to purchase decisions, product selection, download, installation, subscription renewal, configuration, responding to notifications and updates.
Requirements
Responsibilities
- Conduct variety of user experience studies appropriate to the business objective, e.g., competitive reviews, focus groups, field studies, usability tests, surveys, cognitive walkthroughs, paired comparisons, structured interviews, contextual inquiry, task analysis, field studies, heuristic review, remote testing, and card sorting.
- Create tasks and materials needed for testing (e.g., test plans and protocols, screeners, consent forms, etc.) and define success criteria for each study.
- Recruit participants for some studies and work with a third party recruiter for other studies.
- Presents usability study results (reports, video and other presentation materials) and make actionable research-based recommendations to product team members.
- Aggregate usability findings, structure into report, and present findings to cross-functional team members.
- Work closely with business and technical development to improve product based on recommendations.
- Work with designers to analyze and refine wire frames and mockups prior to development to promote greater ease of use and positive consumer experience.
- Build, review, aggregate, and report Web site analytics (page views, visitors, path analysis, conversion rates)
Required experience
- Minimum of 6 years of usability experience in a corporate or consulting environment for high traffic ecommerce sites applying a variety of methodologies.
- Minimum of 4 years analyzing and reporting Web site metrics (traffic, clickthrough, conversion, path analysis, drop off rates).
- Experience in some or all of the following statistical methodologies: correlations, t-tests, regressions, ANOVAs.
- Experience researching user needs throughout the entire product development cycle: Must be skilled at conducting research early in the product development process, with a proven record of informing the product direction and strategy.
- Understanding of HTML, Javascript, CSS, XML/XSL, and other web technologies.
- Note: Must provide samples of user experience deliverables (e.g., plans, protocols, reports, consent forms, screening questions, presentations).
Qualifications/Education
- Bachelor's or Master's degree in Human Factors, Cognitive or Experimental Psychology, Cognitive Science, Anthropology, Information Design or related field (or equivalent experience) required.
- Advanced degree (MS/MA) preferred.
Other
- Must be organized, able to act independently, and able to switch rapidly between different projects in a fast-paced and exciting environment.
- Excellent written and oral communication skills, and an ability to drive the resolution of usability issues through effective presentation of research data.
- Can work well in cross-functional teams, including engineers, product managers, interaction designers and visual designers.
- Works with business units to gather testing requirements and develop test plans for new projects and site enhancements.
To apply
Please call Rosa at 210-614-4187 or email her at rosa@bestica.com.
Please send your portfolio along with your resume.
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