Usability Research Engineer

Company Cap Gemini
URL www.capgemini.com
Location Pune, India
Experience 5-12yrs

I. Principal accountabilities

1. Design & lead research efforts. Responsible for the direct communication with customers of the business, customers of the service and other project stakeholders.
2. Execute user research efforts such as: field observation, contextual interviewing, task analysis, usability testing, competitive analysis, industry trends, social trends, stakeholder interviewers, contextual injury, etc.
3. Conduct ethnographic research to develop an understanding of our customers, their goals, and the problems they experience. Conduct studies of conceptual alternatives and prototypes to guide design solutions.
4. Apply user-centered design principles, human factors, usability heuristics and methodologies, industry best practices and standards, and social research methods. Facilitation of collaborative group meetings; consensus building. Coordination, development and facilitation of usability tests. Strategize the big picture and develop tactics to execute that strategy.
5. Conduct studies of conceptual alternatives and prototypes to guide design solutions. Provide input to business strategy based on your understanding of our customers.
6. Interpret the information you obtain from customers to provide design recommendations. Drive and enable the adoption and use of best practices across the business unit.
7. Evaluate and translate research findings into actionable insights and design improvements.
8. Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.
9. Complete other related duties as assigned, support the Company's Diversity programs.
10. Actively mentor user researchers, senior user researchers and other members of the HUE team.
11. Formally promote the value of user research to new business and technology colleagues.

II. Knowledge, skills & abilities

1. MA/MS is a minimum requirement for this role, with PhD level preferred. Advanced degree work or equivalent in HCI, Cognitive Science, Human Factors, Usability Engineering, Anthropology, or related fields.
2. Five to eight years experience practicing ethnography, usability, developing products and services.
3. Strong understanding and practice of the fundamentals of social research and ethnography.
4. Expert knowledge in usability engineering and the field study methodologies, notably designing and conducting usability studies, heuristic evaluations, contextual inquiry, etc.
5. Proven laboratory, interview and observation skills
6. Excellent written and oral communications with strong project management skills

To apply

Contact: reena.shivankar@capgemini.com