Company Nationwide
URL www.nationwide.com
Location Dublin, OH
Relationship Reports to Manager/Director; may serve in group leader and/or project lead capacity as assigned.
Job summary
Leads project teams to define and document site architecture, navigation elements, map user flows, and propose best practices in usability and interaction design based on a deep understanding of customer needs. Recommends innovative solutions that balance those customer needs with business viability and technical feasibility that provide an exceptional user experience, market differentiation, and efficiency improvements.
Core duties and responsibilities:
- Provides technical direction to project teams and/or product groups. Defines system scope and objectives based on user needs and understanding of applicable business systems and industry requirements. Consults on and leads business process analysis and needs assessments, aligning solutions with business goals and initiatives.
- Works with content writers, designers, coders, business representatives, and usability staff to define site functionality, organization and navigation solutions, and participates in research efforts to identify user goals and tasks.
- Recommends innovative solutions to business problems/processes that leverage technology to provide market differentiation, efficiency improvements, and better user experience. Maps out how the site will accommodate change and growth over time.
- Assess the scalability of the content management infrastructure and develops new processes, workflows and standards to resolve complex technical issues.
- Participates in overall project management, time estimates and resource scheduling. Monitors project team compliance with architecture best practices and principles and resolves issues elevated from project teams.
- Researches emerging technologies and trends to maintain an in-depth understanding of the web content management industry.
- Works with usability staff to develop and document methodologies, standards and best practices.
- Performs other related duties as assigned.
Minimum job requirements
Education
Undergraduate studies in computer science, human-computer interaction, psychology, graphic design, information science, or related field.
Experience
Typically eight years professional experience in the software or web site development, database and web technology, research, conducting usability testing, and user centered design processes. Masters degree may be substituted for experience as appropriate.
Knowledge
Software or website development, thorough knowledge of usability for the web, solid understanding of design for current web technologies. Knowledge of internet best practices and research principles. Insurance company operations and products, company organizational structure and general administrative policies, practices and procedures.
Skills and competencies
Command of all skills necessary for verbal and written communications. Ability to analyze qualitative and quantitative information and external factors that may influence or have an impact on the company, as well as the customers, distribution systems, operations, and the strategic planning process. Proven ability to set work priorities that conform with established objectives, timeframes and accomplish a task in the most effective manner. Ability to work collaboratively with cross-functional teams (i.e. engineers, product managers, designers, business leaders, etc.). Proven ability to manage projects and define administrative methods and procedures to attain objectives. Ability to maintain working knowledge and/or expertise in PC-based software programs, insurance/business concepts and assigned line of business as well as marketing and strategic planning concepts.
Values
Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing exceptions to the above minimum job requirements must be approved by: Officer/VP – HR Officer.
Job conditions
Overtime eligibility: Not Eligible (Exempt)
Working conditions: Normal office environment. Extended work hours may be necessary during work periods of heavier volume of work. Travel required as necessary.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Additional information
Job Evaluation Activity: Evaluated May 2007 SMP/VAY
Job Function/Family: MKT/WUED
Application instructions
Qualified applicants should apply online at www.nationwide.com, referencing job #27507 or submit your resume to sroufem@nationwide.com.
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