Company ForeSee Results
URL www.foreseeresults.com
Location Ann Arbor, MI
Type Permanent
Usability Auditor position
ForeSee Results Inc. is a top-rated web satisfaction management company. We utilize the methodology of the most respected, credible and well-known measure of customer satisfaction in the country, the American Customer Satisfaction Index (ACSI), to link customer satisfaction to measurable business results.
We are currently seeking a Usability Auditor to conduct usability audit reviews aimed at improving the interface of websites to enhance the user experience. The Usability Auditor participates in all phases of the usability audit review delivery process –from conducting in-depth usability audits to delivering results verbally and in written format to the client. Specialized training will be provided by ForeSee Results.
Position responsibilities:
- Review satisfaction data and communicate with Satisfaction Research Analysts to determine area of focus for usability audit
- Conduct usability audits and write up expert usability evaluations
- Create slide presentations to support audit reports
- Deliver audit findings to client via PowerPoint presentations
- Conduct usability reviews of prototypes, including wireframes and requirements documents
- Management of usability audit database application
- Conduct ad hoc research regarding usability principles and best practices
- Act as internal resource regarding usability and the Usability Audit Review service
- Maintain ongoing professional development to stay current with key thinking in the field
Required skills:
- A minimum of 2 years of relevant usability experience in an online environment
- Bachelor's Degree in Human Factors, Usability Human Computer Interaction, or other related discipline
- Excellent written and verbal communication skills
- Proven ability to work effectively as a team member
- Ability to quickly learn and adapt in a fast-paced environment
- Ability to work with minimal supervision
- Ability to work well with a variety of high-profile clients
- Good analytical and quantitative skills and the ability to make sound recommendations
- Keeps up-to-date with industry research and developments
- Solid interpersonal skills and presentation skills, including the ability to communicate in small and large groups as well as virtually
- Ability to clearly convey methodologies and report findings verbally and in written form
- Must be self-motivated, energetic, self-directed, extremely detail-oriented, well-organized, display effective time management skills, and able to multi-task
- Ability to create deliverables that are simple and direct
- Proficiency in Microsoft Word, PowerPoint, Excel, Outlook
- Experience with virtual meeting software tools, Visio, and SnagIt preferred
To find out more
Find out more about us at www.foreseeresults.com.
To apply
Apply by emailing your resume and salary requirements to: servicesresumes@foreseeresults.com.
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