Senior Qualitative User Experience Researcher

Company: AnswerLab
URL: http://www.answerlab.com
Location: San Francisco, CA

Description:

eBay, Yahoo!, Microsoft, Cisco, FedEx , PayPal, Logitech, Nissan, Honda, Genentech. . . all of these companies share something in common. They rely on AnswerLab’s research to support key business and product decisions.

As our Senior Qualitative Researcher, you will be a consultant and subject matter expert for a select portfolio of high profile clients. Your primary focus will be conducting qualitative research projects, typically for websites and mobile apps in various stages of development while at the same time building long term relationships with your clients.

This unique role offers great rewards, including:

  • Exposure to diverse, cutting-edge projects — you’ll find that no two projects are the same. Our client’s research needs are as varied as the myriad websites, software, and mobile applications that exist today. You will be testing the latest and greatest websites and mobile apps before they are released.
  • Great work environment — we have a stimulating work environment comprised of intelligent and experienced research professionals who take a high energy and passionate approach to their work. We are located right at the corner of Market and New Montgomery in the heart of San Francisco. We are a 1-minute walk from the Montgomery Street BART, and walking distance to countless restaurants and coffee shops.

Requirements:

  • Bachelor’s degree.
  • Solid experience (6-10 years) conducting qualitative usability research studies on large-scale websites or web-based applications. Specifically, experience should include:
    • Developing solutions, discussed/consultative options, and writing research plans/proposals for clients;
    • Leading engagements with clients;
    • Designing and writing discussion guides and screeners, overseeing the recruitment, developing test protocols, and questionnaires;
    • Moderating one-on-one usability sessions or interviews, focus groups, and card sorting exercises using a variety of user research techniques;
    • Using online/remote usability tools and survey software, such as WebEx, Morae, Keynote, and SurveyMonkey;
    • Conducting presentations with senior-level business executives, product managers, engineers, UX researchers, and designers.
    • Consulting experience, either in research specifically or with a management consulting firm that uses analytical data to support conclusions, and the ability to engage with business and research managers in Fortune 1000 companies.
    • Excellent presentation skills, including building PowerPoint presentations and presenting results and recommendations to senior level clients.

To apply

If you have solid experience (6-10 years) conducting qualitative usability research studies on large-scale websites or web-based applications, we invite you to read more and submit your resume!

We want you to be as selective as we are! For a detailed ‘insider’s view’ of this position and to submit your resume online, please visit the following URL:
answerlab.jobinfo.com/description.lasso?adid=22744.

If the link does not work, simply copy the complete URL and paste it into your browser’s address line.

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