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This is a list of papers on usability issues in video communications
and videoconferencing, taken primarily from the HCI and CSCW literature
up through Fall 1998.
To suggest papers for adding to this list, just enter the bibliographic
entry on our feedback form.
Abel, M. (1990). Experiences in Exploratory Distributed Organization.
From Intellectual Teamwork: Social and Technological Foundations of Cooperative
Work (pp. 489-510), edited by J. Galegher, R. Kraut, C. Egido, 1990, Hillsdale,
NJ: Lawrence Erlbaum. Reprinted in [Baecker 93].
Abel, M., Corey, D., Bulick, S., Schmidt, J., and Coffin, S. (1990).
The USWest Technologies TeleCollaboration Research Project. In Wagner
(ed.), Computer Augmented Teamwork, Van Nostrand Reinhold.
Acker, S., and Levin, S. (1987). Designing Videoconference Facilities
for Improved Eye Contact. Journal of Broadcasting & Electronic Media,
31, 2 (Spring 1987), 181-191.
Baecker, R.M. (1993). Readings in Groupware and Computer-Supported Cooperative
Work: Assisting Human-Human Collaboration. Morgan Kaufman Publishers,
San Mateo, CA.
Bellotti, V., and Sellen, A. (1993). Design for Privacy in Ubiquitous
Computing Environments. In De Michelis, G., Simone, C., and Schmidt, K.
(eds.), Proceedings of ECSCW'93 (Third European Conference on Computer-Supported
Cooperative Work), Sept. 13-17, 1993, Milan, Italy. Kluwer Academic Publishers,
p. 341-356
Bly, S.A., Harrison, S.R. and Irwin, S. (1993). Media Spaces: Bringing
People Together in a Video, Audio, and Computing Environment. Communications
of the ACM, Vol. 36, No. 1, Jan. 1993, pp.28-47.
Borning, A. and Travers, M. (1991). Two approaches to casual interaction
over computer and video networks. Proceedings of CHI'91, New Orleans,
Louisiana.
Brittan, D. (1992). Being there: the promise of multimedia communications.
MIT Technology Review 95(4), May/June 1992, p.42-50. Reprinted in [Baecker
93].
Bulick, S., Abel, M., Corey, D., Schmidt, J. and Coffin, S. (1989).
The USWest Advanced Technologies Prototype Multi-media Communications
System. Proceedings of GLOBECOM '89 (IEEE Global Telecommunications Conference),
Dallas, Texas, 1989.
Buxton, B. and Moran, T. (1990). EuroPARC's integrated interactive intermedia
facility (IIIF): Early experiences. Proceedings of IFIP WG8.4 Conference
on Multi-User Interfaces and Applications (Crete, Sept. 1990), p. 11-34.
Buxton, W. (1992). Telepresence: Integrating Shared Task and Person
Spaces. From Proceedings of Graphic Interface 92, pp. 123-129. Morgan
Kaufman Publishers. Reprinted in [Baecker 93].
Chapanis, A. (1975) Interactive human communication. Scientific American,
232, 1975, 36-42.
Cohen, K.M. (1982). Speaker interaction: video teleconferences versus
face-to-face meetings. Proceedings of Teleconferencing and Electronic
Communications, University of Wisconsin, p.189-199.
Cool, C., Fish, R.S., Kraut, R.E., and Lowery, C.M. (1992). Iterative
Design of Video Communication Systems. Proceedings of CSCW '92 (Conference
on Computer-Supported Cooperative Work). ACM, New York, p. 25-32.
Conrath, D.W., Dunn, E.V., Bloor, W.G., and Tranquada, B. (1977). A
Clinical Evaluation of Four Alternative Telemedicine Systems. Behavioral
Science 22:12-21.
Daly-Jones, O., Monk, A., and Watts, L. (1998). Some advantages of video
conferencing over high-quality audio conferencing: fluency and awareness
of attentional focus. International Journal of Human-Computer Studies,
Volume 49, Number 1, July 1998, 21-58.
Dourish, P., and Bly, S. (1992). Portholes: Supporting Awareness in
a Distributed Work Group. Proceedings of CHI '92 (Conference on Human
Factors in Computing), pp. 541-547, ACM. Reprinted in [Baecker 93].
Dourish, P. (1993). Culture and Control in a Media Space. In De Michelis,
G., Simone, C., and Schmidt, K. (eds.), Proceedings of ECSCW'93 (Third
European Conference on Computer-Supported Cooperative Work), Sept. 13-17,
1993, Milan, Italy. Kluwer Academic Publishers, p. 341-356
Egido, C. (1988). Videoconferencing as a Technology to Support Group
Work: A Review of its Failure. Proceedings of CSCW'88, Portland, Oregon,
Sep. 26-28, 1988. ACM, New York, pp. 13-24.
Egido, C. (1990). Teleconferencing as a technology to support cooperative
work: its possibilities and limitations. In Galegher, J., Kraut, R.E.,
and Egido, C. (eds), Teamwork: Social and Technological Foundations of
Cooperative Work. Hillsdale, NJ: Lawrence Erlbaum Associates Publishers,
p.351-371.
Falk, Howard (1973). PicturePhone and Beyond. IEEE Spectrum: 45-49.
Fish, R.S. (1989). CRUISER: A multimedia system for social browsing.
ACM Siggraph Video Review, Vol 45, No. 6, New York: ACM.
Fish, R.S., Kraut, R.E., and Chalfonte, B.L. (1990). The VideoWindow
System in Informal Communications. Proceedings of CSCW '90, ACM, New York,
Oct. 1990, p. 1-11.
Fish, R.S., Kraut, R.E., Root, R.W., and Rice, R.E. (1992). Evaluating
Video as a Technology for Informal Communication. Proceedings of CHI'92,
Monterey, CA, May 3-7, 1992, ACM, New York, p. 37-48.
Francik, E., Rudman, S.E., Cooper, D., and Levine, S. (1991). Putting
innovation to work: Adoption strategies for multimedia communication systems.
Communications of the ACM 34(12): 53-63.
Gale, S. (1990). Human Aspects of Interactive Multimedia Communication,
Interacting with Computers 2(2): 175-189.
Gale, S. (1991). Adding audio and video to an office environment. Studies
of Computer Supported Cooperative Work: Theory, Practice, and Design,
J. Bowers and S. Benford, eds. North-Holland: Amsterdam, 1991, 49-62.
Gale, S. (1992). Desktop video conferencing: technical advances and
evaluation issues. Computer Communications 15 (2): 517-526.
Gaver, W.W. (1992). The Affordances of Media Spaces for Collaboration.
Proceedings of CSCW '92 (Conference on Computer-Supported Cooperative
Work). ACM, New York, p. 17-24.
Gaver, W., Moran, T., MacLean, A., L'vstrand, L., Dourish, P., Carter,
K., and Buxton, W. (1992). Realizing a Video Environment: EuroPARC's RAVE
System. Proceedings of CHI'92, Monterey, CA, May 3-7, 1992, ACM, New York,
p. 27-35.
Gaver, W., Sellen, A., Heath, C., and Luff, P. (1993). One is not Enough:
Multiple Views in a Media Space. Proceedings of InterCHI'93 (Conference
on Human Factors in Computing), Amsterdam, April 24-29, 1993, ACM, New
York, p. 335-341.
Gaver, W.W., G. Smets, and K. Overbeeke. (1995). A Virtual Window on
Media Space. Proceedings of CHI '95, Denver, CO, May 7-11, 1995, ACM,
New York, p. 257-264.
Goodman, G.O. and Abel, M.J. (1987). Communication and collaboration:
facilitating cooperative work through communication. Office: Technology
and People, 3, 129-146.
Harrison, S., and Minneman, S. (1990). The Media Space: A Research Project
into the Use of Video as a Design Medium. Proceedings of the Conference
on Participatory Design, Seattle, WA, March 31-April 1, 1990, pp. 43-58.
Reprinted in [Baecker 93].
Heath, C., and Luff, P. (1991). Disembodied Contact: Communication through
Video in a Multi-Media Office Environment. Proceedings of CHI '91, pp.
99-103, ACM. Reprinted in [Baecker 93].
Heath, C., and Luff, P. (1992). Media space and communicative asymmetries:
Preliminary observations of video-mediated interaction. Human-Computer
Interaction, 7 (1992), p. 99-103.
Hollan, J. and Stornetta, S. (1992). Beyond Being There. Proceedings
of CHIÕ92, ACM, p.119-125. Reprinted in [Baecker 93].
Hopper, A. (1992). The Pandora Multimedia System. ACM Siggraph Video
Review #87. From Video Proceedings of CSCW '92.
Hopper, A., Harter, A., and Blackie, T. (1993). The Active Badge System.
ACM Siggraph Video Review #89. From Video Proceedings of Interchi '93,
Amsterdam, The Netherlands, April 24-29, 1993.
Ichikawa, Y., K. Okada, G. Jeong, S. Tanaka, and Y. Matsushita (1995).
MAJIC Videoconferencing System: Experiments, Evaluation, and Improvement.
Proceedings of ECSCW'95, Stockholm, Sweden, 1995, Kluwer.
Inoue, T., K. Okada, and Y. Matsushita. (1997). Integration of Face-to-face
and Video-mediated Meetings: HERMES. Proceedings of Group'97, Phoenix,
AZ, November 16-19, 1997, ACM, New York, p. 405-414.
Isaacs, E.A. and J.C. Tang. (1993). What video can and can't do for
collaboration: a case study. Proceedings of the ACM Multimedia '93 Conference.
Anaheim, CA.
Isaacs, E.A. and J.C. Tang. (1994). "What Video Can and Cannot Do For
Collaboration: A Case Study," Multimedia Systems, Vol. 2, pp. 63-73.
Isaacs, E.A., T. Morris, and T.K. Rodriguez. (1994). A Forum for Supporting
Interactive Presentations to Distributed Audiences. Proceedings of CSCW
'94, ACM, New York, Oct. 1994, p. 385-394.
Isaacs, E.A., T. Morris, T.K. Rodriguez, and J.C. Tang. (1995). "A Comparison
of Face-to-Face and Distributed Presentations," Proceedings of the Conference
on Computer-Human Interaction (CHI) '95, Denver, CO, in press.
Issacs, E.A., J.C. Tang, and T. Morris (1996). Piazza: A Desktop Environment
Supporting Impromptu and Planned Interactions. Proceedings of CSCW 96,
Boston, MA, Nov. 16-20, 1996, ACM, New York, p. 315-324.
Ishii, H. (1990). TeamWorkStation: Towards a Seamless Shared Workspace.
Proceedings of CSCW '90, ACM SIGCHI and SIGOIS, Los Angeles, CA, Oct.
7-10, 1990, pp. 13-26.
Ishii, H., and Ohkubo, M. (1990). Design of Team Workstation: A Realtime
Shared Workspace Fusing Desktops and Computer Screens. In S. Gibbs and
A.A. Verrijn-Stuart (eds.), Multi-User Interfaces and Applications, pp.
131-142. North-Holland. Reprinted in [Baecker 93].
Ishii, H. and Arita, K. (1991). ClearFace: Translucent MultiUser Interface
for TeamWorkstation. Proceedings of ECSCW'91, Amsterdam, Sep. 25-27, 1991,
p. 163-174.
Ishii, H. and Miyake, N. (1991). Toward an Open Shared Workspace: Computer
and Video Fusion Approach of TeamWorkStation. Communications of the ACM,
Dec. 1991, p. 37-50.
Ishii, H., Arita, K., and Kobayashi, M. (1992). Toward seamless collaboration
media: from TeamWorkstation to ClearBoard. ACM Siggraph Video Review #87.
From Video Proceedings of CSCW '92.
Ishii, H., and Kobayashi, M. (1992). Clearboard: A Seamless Medium for
Shared Drawing and Conversation with Eye Contact. Proceedings of CHI '92,
Monterey, CA, May 3-7, 1992, pp. 525-532. ACM. Reprinted in [Baecker 93].
Ishii, H., Kobayashi, M., and Grudin, J. (1992). Integration of Inter-Personal
Space and Shared Workspace: ClearBoard Design and Experiments. Proceedings
of CSCW '92 (Conference on Computer-Supported Cooperative Work). ACM,
New York, p. 33-42.
Ishii, H., Arita, K., and Yagi, T. (1993). Beyond Videophones: TeamWorkStation-2
for Narrowband ISDN. In De Michelis, G., Simone, C., and Schmidt, K. (eds.),
Proceedings of ECSCW'93 (Third European Conference on Computer-Supported
Cooperative Work), Sept. 13-17, 1993, Milan, Italy. Kluwer Academic Publishers,
p. 341-356
Kraut, R.E., Fish, R.S., Root, R.W., and Chalfonte, B.L. (1990). Informal
Communication in Organizations: Form, Function, and Technology. In S.
Oskamp and S. Spacapan (eds.), People's Reactions to Technology in Factories,
Offices, and Aerospace, The Claremont Symposium on Applied Social Psychology,
pp. 145-199. Sage Publications. Reprinted in [Baecker 93].
Kristoffersen, S. (1997). MEDIATE: Video as a First-order Datatype.
Proceedings of Group'97, Phoenix, AZ, November 16-19, 1997, ACM, New York,
p. 395-404. Krueger, M. (1991). Artificial Reality II, pp. 34-41. Addison-Wesley
Publishing Co. Inc. Reprinted in [Baecker 93].
Kuzuoka, H. (1992). Spatial Workspace Collaboration: A Sharedview Video
Support System for Remote Collaboration Capability. Proceedings of CHI'92,
Monterey, CA, May 3-7, 1992, ACM, New York, p. 533-540.
Lee, A., A. Girgensohn, and K. Schlueter (1997). NYNEX Portholes: Initial
User Reactions and Redesign Implications. Proceedings of Group'97, Phoenix,
AZ, November 16-19, 1997, ACM, New York, p. 385-394.
Magee, B. and Cox, G. (1992). Enhanced factory communication. ACM Siggraph
Video Review #87. From Video Proceedings of CSCW '92.
Mantei, M., Baecker, R., Sellen, A., Buxton, W., Milligan, T., and Wellman,
B. (1991). Experiences in the Use of a Media Space. Proceedings of CHI
'91, New Orleans, LA, pp. 203-208. ACM. Reprinted in [Baecker 93].
Markus, L. (1987). Toward a "critical mass" theory of interactive media:
universal access, interdependence and diffusion. Communication Research,
14, p.491-511.
Nakanishi, H., C. Yoshida, T. Nishimura, and T. Ishida (1996). FreeWalk:
Supporting Casual Meetings in a Network. Proceedings of CSCW 96, Boston,
MA, Nov. 16-20, 1996, ACM, New York, p. 308-314.
Nardi, B.A., Schwarz, H., Kuchinsky, A., Leichner, R., Whittaker, S.,
and Sclabassi, R. (1993). Turning Away from Talking Heads: The Use of
Video-as-Data in Neurosurgery. Proceedings of InterCHI'93 (Conference
on Human Factors in Computing), Amsterdam, April 24-29, 1993, ACM, New
York, p. 327-334.
NTT (1993). Seamless Media Design. Video.
Ochsman, Robert B. and Chapanis, A. (1974). The effects of 10 communication
modes on the behavior of teams during co-operative problem-solving. International
Journal of Man-Machine Studies 6:579-619.
Okada, K., F. Maeda, Y. Ichikawa, and Y. Matsushita (1994). Multiparty
Videoconferencing at Virtual Social Distance: MAJIC Design. Proceedings
of CSCW '94, ACM, New York, Oct. 1994, p. 385-394.
Olson, M.H. and Bly, S.A. (1991). The Portland Experience: a report
on a distributed research group. International Journal of Man-Machine
Studies (1991) 34(2) p.211-228. Academic Press.
Pagani, D.S. and Mackay, W.E. (1993). Bringing Media Spaces into the
Real World. In De Michelis, G., Simone, C., and Schmidt, K. (eds.), Proceedings
of ECSCW'93 (Third European Conference on Computer-Supported Cooperative
Work), Sept. 13-17, 1993, Milan, Italy. Kluwer Academic Publishers, p.
341-356
Pearl, A. (1994). "System Support for Integrated Desktop Video Conferencing,"
Multimedia Handbook, J. Keyes, Ed., New York: McGraw-Hill. Also published
as Sun Microsystems Laboratories, Inc. Technical Report TR-92-4, 1992.
Peng, C. (1993). Survey of Collaborative Drawing Support Tools: Design
Perspectives and Prototypes. Computer Supported Cooperative Work (CSCW)
1:197-228, 1993. Kluwer Academic Publishers.
Reynard, G., S. Benford, C. Greenhalgh, and C. Heath (1998). Awareness
Driven Video Quality of Service in Collaborative Virtual Environments.
Proceedings of CHI 98, Los Angeles, CA, Apr. 18-23, 1998, ACM, New York,
p.464-471.
Root, R.W. (1988). Design of a Multi-Media Vehicle for Social Browsing.
Proceedings of CSCW'88, Portland, Oregon, p.25-38.
Ropa, A. and Ahlstrom, B. (1992). A case study of a multimedia co-working
task and the resulting interface design of a collaborative communication
tool. ACM Siggraph Video Review #76. From Video Proceedings of CHI '92,
(short paper Proceedings of CHI '92, p. 649-650).
Sellen, A.J. (1992). Speech Patterns in Video-mediated Conversations.
Proceedings of CHI'92, Monterey, CA, May 3-7, 1992, ACM, New York, p.
49-59.
Sellen, A., Buxton, B., and Arnott, J. (1992). Using spatial cues to
improve videoconferencing. ACM Siggraph Video Review #76. From Video Proceedings
of CHI '92, (short paper Proceedings of CHI '92, p. 651-652).
Short, J., Williams, E., and Christie, B. (1976). Communication modes
and task performance. In The Social Psychology of Telecommunications.
John Wiley & Sons, p.77-89. Reprinted in [Baecker 93].
Tang, J.C., and Minneman, S.L. (1990). VideoDraw: A Video Interface
for Collaborative Drawing. Proceedings of CHI'90, Seattle, 1990.
Tang, J.C. and Minneman, S.L. (1991). VideoWhiteboard: Video Shadows
to Support Remote Collaboration. Proceedings of CHI '91, New Orleans,
LA, pp. 315-322. ACM, New York.
Tang, J.C. and Isaacs, E. (1993). Why do users like video?: studies
of multimedia-supported collaboration. Computer Supported Cooperative
Work (CSCW) 1:163-196, 1993. Kluwer Academic Publishers.
Tang, J.C. and M. Rua. (1994). "Montage: Providing Teleproximity for
Distributed Groups," Proceedings of the Conference on Computer-Human Interaction
(CHI) '94, Boston, MA, pp. 37-43.
Tang, J.C., E.A. Isaacs, and M. Rua (1994), "Supporting Distributed
Groups with a Montage of Lightweight Interactions," Proceedings of the
Conference on Computer-Supported Cooperative Work (CSCW) '94, Chapel Hill,
NC, pp. 23-34.
Tanigawa, H., Arikawa, T., Masaki, S., and Shimamura, K. (1991). Personal
Multimedia-Multipoint Teleconference System. Proceedings of INFOCOM '91,
IEEE Communications Society, 1991, pp. 1127-1134.
Watabe, K., Sakata, S., Maeno, K., Fukuoka, H., Ohmori, T. (1990). Distributed
Multiparty Desktop Conferencing System: MERMAID. Proceedings of CSCW '90,
ACM, New York, Oct. 1990, p. 27-38.
Williams, E. (1977). Experimental comparisons of face-to-face and mediated
communications: a review. Psychological Bulletin, 84, p.963-976.
Yamaashi, K., J.R. Cooperstock, T. Narine, and W. Buxton (1996). Beating
the Limitations of Camera-Monitor Mediated Telepresence with Extra Eyes.
Proceedings of CHI 96, Vancouver, British Columbia, Canada, Apr. 13-18,
1996, ACM, New York, p. 50-57.
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