uncovering the goals a user has and the capabilities needed from a technology to assist the user in meeting those goals. This involves understanding the target audience, their typical tasks, and their specific constraints, usually through a combination of observational techniques, including interviews, surveys, artifact analysis, and consulting with domain experts. The results provide user interface objectives, system requirements, and feature requirements.
- artifact analysis
- contextual inquiry
- individual differences
- observational study
- task analysis
- Glossary Categories > Usability Methods > Needs Analysis
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