a study that asks people to keep a diary, or journal, of their interactions with a computer system, any significant events or problems during their use of a system, or other aspects of their working life. A diary typically asks a user to record the date and time of an event, where they are, information about the event of significance, and ratings about how they feel, etc.
An interesting alternative for making diary entries is to give users a tape recorder and a list of questions, so that users don't need to write things down as they encounter them.
- Glossary Categories > Usability Methods
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