Practical Techniques for Testing Website Usability

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Course objective

You will learn proven processes and techniques for ensuring your website meets and exceeds your users' expectations.

Course outline

• Defining your audience
  • Understanding users and their goals
  • Creating personas
  • Developing scenarios
• Working with participants
  • Recruiting participants
  • Giving incentives
  • Understanding the consent form
• Understanding card sorting
  • Conducting individual sessions
  • Conducting focus group sessions
• Administering the usability test
  • Creating/outfitting the usability lab
  • Working with participants
  • Choosing and experimental design
• Making sense of the results
  • Crunching the numbers
  • Writing the report
  • Presenting the information

Audience

This course is for web designers and web developers wanting to learn and introduce usability testing techniques into their process and/or organization. There are no prerequisites for this course.